Privacy Policy

At Regal Chlorinators, we’re committed to protecting and respecting your privacy. Our privacy policy is designed to meet the requirements of the State of Florida, United States federal regulations, and those of the European Union (GDPR.)

This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to info@regalchlorinators.com, or via the other methods on our contact page.

Who are we?
We are Regal Chlorinators, a manufacturer and seller of gas chlorine regulators and associated equipment for municipal and industrial use.

Our contact information is:

Regal Chlorinators
P.O.Box 1518,
Stuart, FL 34995 USA
Tel: 1-772-288-4854
Fax: 772-287-3238
email: info@regalchlorinators.com

How do we collect information from you?
We obtain information about you when you fill in the contact form, in order to download information and instruction documents from our website.

What information do we collect & how is it used?
We collect information to allow us to fulfill our obligations to you, and to respond to business inquiries.

This information is not stored on our server, but is transmitted directly to our office headquarters via email. It is stored on our office computer, and may reside for a period of time in our IMAP email accounts. You may email or call us to have us remove all references to your information.

3.0. Sensitive Data

We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.

3.1. Children’s information

Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.

3.2. Third Parties

We will not give, sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf, such as sending our monthly newsletter or processing credit cards. We disclose only the personal information that is necessary to deliver the service.

We also use a number of 3rd party services to help us fulfil our contractual obligations – for example, our computers are backed up to various locations, as described below.

3.3. Data Retention Details

The following outlines the personal data we collect and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:

Email: contact information; To allow initial and ongoing contact with prospects, clients, suppliers, etc. Kept by our email provider, as IMAP data for a period of time, usually 6 months and then removed if there has been no further contact. Shipping labels are kept in an Excel spreadsheet for office use. Kept until request for deletion.

Backup: Our office computers, where your information may be stored, are backed up << fill in >>

Controlling your information
You have certain rights concerning the information we hold about you. If you wish to exercise these rights, please contact us by email or phone, as listed at the bottom and top of this document, including your email address in the first instance (this is the unique identifier we use to identify and collate personal information).

4.0. Requesting a copy of your information

You may request a copy of any data we hold about you. Upon request, we will provide a CSV file (which you may open in a program such as Microsoft Excel or any text editor) containing the personal data we hold on record about you.

4.1. Updating or correcting your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we can correct our records.

4.2. Deleting your information

You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.

4.3. Automated decision making

We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.

Use of ‘cookies’
We do not use cookies.

Security
Regal Chlorinators takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:

Data minimisation

This website runs on a dedicated server with extremely limited access. The server is located in a highly secure facility in Virginia, USA.

Data Breaches
Where appropriate, Regal Chlorinators will promptly notify you of any unauthorized access to your personal information.

Complaints
If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.

Our contact information is:

Regal Chlorinators
P.O.Box 1518,
Stuart, FL 34995 USA
Tel: 1-772-288-4854
Fax: 772-287-3238
email: info@regalchlorinators.com